Thank you for choosing bedsandbeyond.co.uk. This Refund Policy explains the terms and conditions for requesting a refund for our services. Please read this policy carefully before making a purchase. By using our services, you acknowledge that you have read, understood, and agreed to this policy.
Refund Eligibility
1.1 Timeframe: We offer refunds within a period of 7 days from the date of purchase. To be eligible for a refund, you must request it within this timeframe.
1.2 Service Usage: To be eligible for a refund, you must not have utilized the service extensively. We reserve the right to determine the extent of service usage and its impact on eligibility for a refund.
Non-Refundable Items and Services
2.1 Customized Services: Any services that have been specifically tailored to your requirements and involve significant customization or personalization may not be eligible for a refund.
2.2 Third-Party Costs: Costs incurred by bedsandbeyond.co.uk on your behalf, such as third-party services or expenses, are non-refundable.
How to Request a Refund
To request a refund, please follow these steps:
3.1 Contact Customer Support: Send an email to [Info@bedsandbeyond.co.uk] within 7 days of your purchase, explaining the reason for your refund request.
3.2 Provide Order Details: Include your order number, purchase date, and any relevant information that helps us identify your transaction.
3.3 Reason for Refund: Clearly state the reason for your refund request. This information will help us improve our services.
Refund Process
4.1 Refund Approval: Once we receive your refund request, we will review it and determine if you are eligible for a refund based on the terms outlined in this policy.
4.2 Refund Notification: We will notify you via email regarding the approval or rejection of your refund request.
4.3 Refund Method: If your refund request is approved, we will initiate a refund to your original method of payment within a reasonable period. Please note that it may take some time for the refund to appear in your account, depending on your payment provider’s policies.
4.4 Redeliver: In case of redelivery due to the customer’s error, we are liable to charge for Redelivery and Storage costs.
4.5 Delivery Tracking Records:Delivery tracking information is valid and retained for only one month; after this period, records are deleted for privacy purposes.
5. Faulty vs. Personal Preference:
5.1 If a bed is faulty or damaged, we will rectify the issue or replace the item. However, returns or exchanges are not possible simply because a customer does not like the specific color, fabric, or design they ordered. All items undergo Quality Control (QC) checks before dispatch.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at [Info@bedsandbeyond.co.uk].
